IT Solutions for Telecom

Network optimization is about improving IT performance and reducing network strain in order to minimize costs and increase data flow. For telecom operators, network optimization is based not only on hardware and system architecture, but also on the ever changing data consumption and network bandwidth utilised by subscribers. Striking a balance between data strategy and the customer experience is critical to success. The telecom analysts need to be able to immediately synthesize high volumes of unstructured, semi structured and third party sourced data to define and maintain that balance.

Network optimization can help in minimising costs and increasing revenues. On the cost side, network optimization can be achieved with faster and better understood data analytics and insight into usage, network logs, hardware maintenance, marketing efficiency, peak load analysis, and near real time micro levels of analysis that were previously impossible to do at scale. Revenue growth in network optimization can come from combining disparate customer data using detailed records, app logs, social posts, satisfaction, call center data, brand insights and sentiment data for analysis making it possible to derive insights never before accessible. That data can be used to enhance the customer experience by better predicting loads and providing faster download speeds, minimizing churn, optimizing existing offerings and developing new products.

Expenses add up when a network is down, underutilized, or nearing maximum capacity. With our several years of expertise, we helps our clients identify the leading areas with the highest demand for products and services, highest usage levels, and the highest average revenue per user in the telecom industry. We have deployed our Big Data experts to enable telecom operators to analyze their network performance, subscriber behaviour and create individual network usage policies, thereby improving efficiencies and maximizing revenue streams. Our experts also help our client identify the areas with higher demand density to further reduce capital expenditures and improve efficiency.

Big Data Analytics

To succeed in a data driven world, telecom operators need to analyze and act on their data to identify new sources of revenue, deepen customer engagement, and reduce costs. Being data driven gives companies the power to translate their generated data into robust tactics and strategies that pay back their business with never experienced before results.

Some of the areas of IT staffing for telecom includes services in Big Data to measure :

• Customer Behaviour
• Past purchase patterns
• Customer care history
• Voice, SMS and data usage patterns
• Social media activity
• Website visits, duration, browsing and search patterns
• Customer Demographics
• Service usage
• Age, address and gender
• Geographic location
• Type and number of devices used

We at Avacend, as part of our telecom IT services are providing Big Data Engineers, Data Analysts, Python experts and professionals with Big Data expertise to help our clients innovate, compete and aim for higher business value.

As the digital revolution accelerates across every aspect of how we live and work, IP based services are disrupting how consumers and businesses communicate and engage in commerce. From mobile applications to omni channel customer service, and from web centric e-commerce solutions to “everything as a service” business applications delivered via the cloud, everything is changing.

Telecom operators and enterprises understand they must modernize to remain or become market leaders. Once digital transformational projects get underway, contending with legacy technologies and infrastructure is one of the biggest obstacles they face. There is no need to “rip and replace” legacy phone systems or any other technologies to leverage software driven Real Time Communication (RTC) advantages.

While consumers have moved to “Over the Top” (OTT) voice and other messaging apps as fixed land line usage has declined, enterprises cannot instantly abandon switched access systems. Telecom Providers understand this and are providing paths to transformation that allow for uninterrupted services, even as they move their large enterprise customers to virtualized, software defined services.

Telecom service providers and large enterprises are well aware of the savings in space and power that IP offers, along with improved network flexibility and ease of configuration and management. They also understand that IP networks deliver:

• An improved regulatory environment.
• Regulatory incentives to connect users via the PSTN have been phased out, resulting in a neutral regulatory playing field for IP.

• Lower CO2 emissions
• IP soft switches generate one-quarter of the emissions produced by TDM switches, helping operators achieve their environmental improvement goals.

• Repurposed data center space
• Less space for IP means much more than cost savings. It means square footage space can be repurposed as data center space for critical IT revenue streams, including content hosting, outsourcing and cloud services.

With IP platforms and approaches that dramatically shorten, simplify and expand the development ecosystem, both telecom service providers and large enterprises can be empowered to build new IP application revenue streams as more of their revenue is generated by IT solutions rather than traditional Telecom network access.

Avacend offers expertise and resources to Telecom service providers and enterprises in their application modernisation journey of accelerating their business processes, some of these being modern mobile app development and platform engineering solutions such as Cloud, API, DevOps, Open Source technologies, etc. to tap more advanced business options and brings our clients much closer to their users while securing their internal processes.