NOC & Global NOC Operations

  • 24x7x365 Technical support – Telephonic, VC (Video Call), Email and Web Based service desk.
  • L-1, L-2, L-3 level Technical support.
  • Logging fault tickets (FT) on customized Web portal.
  • Assigning Fault Tickets to Technical support back end teams.
  • Tracking the Fault Response Time and Fault Resolution time.
  • Ensuring resolution of fault tickets within the agreed SLAs as per the fault categories – Critical, Major, Minor.
  • Conducting Fault Analysis and Generating RCA (Root Cause Analysis) reports.

 
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